Contact Us
Before you write to us
Ignoring the points below can leave your message unanswered, your details exposed, or your gambling problem untreated. The contact form is for questions about the Primaplay review on this website, not for anything else. If you are struggling with gambling, do not use this form at all. Go straight to a support service that specialises in gambling harm. Those organisations have trained people who know how to help, and they will not judge you or push you toward any casino.
What the team reads
The editorial team reads and replies in English. That is the only language we can reliably respond in, so write your message in plain English. If you send anything in another language, we may not understand it, and your question could go unanswered. Keep the message short and specific. Name the page or the claim you are asking about, and we will do our best to clarify it.
Keep your money out of the form
Never send banking details, card numbers, passwords, PINs, or scans of your ID or passport through this form. No legitimate review site will ever ask for those, and no casino operator needs them from us. The form is not encrypted for that kind of data, and any message you send sits in a regular inbox. Treat it like a postcard, not a sealed envelope. If anyone contacts you claiming to be us and asks for financial information, that is a scam. End the conversation immediately.
Where gambling help sits
If gambling is causing you distress, the contact form is the wrong place to look. Support services for problem gambling are free, confidential, and available around the clock in New Zealand. They can talk you through self-exclusion options, help you set deposit limits, and connect you with counselling. Those services do not need your name to start helping. You can call them, visit their website, or walk into a counselling centre without an appointment in many cases. The help is there whether you have lost a little or a lot, and it works best when you reach out early rather than when the situation feels desperate.
This website reviews casinos for informational purposes. We do not operate gambling, we do not take bets, and we cannot intervene in your account or your play. The only thing this form can do is receive questions about the review content. For anything related to your own gambling behaviour, your money, or your account with Primaplay, contact the casino directly or speak to a support organisation. Do not wait for a reply from us before seeking help, because a response to a review question will not fix a gambling problem.